Terms & Conditions
By using ECOHIKE website you have unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.
You assume the sole risk of making use or relying on the information, products and services available on this website. ECOHIKE Private Limited ( referred to as ECOHIKE, here below) makes no representations about the suitability, completeness, timelines, reliability, or accuracy of the information, products and described or contained in this site for any purpose, all information, products and services are provided in this site for any purpose, all information, products and services are provided “as is” without warranty of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.
While ECOHIKE endeavors to provide the most accurate, up to date information, products and services, the site may contain inaccuracies, typographical errors, or outdated information. Moreover, ECOHIKE may make modifications or changes to this site or the changes to information on products and services described in this site at any time. ECOHIKE is not responsible for typographical or pricing errors on the site; ECOHIKE reserves the right to modify or cancel orders anytime including but not limited to the orders that contain incorrect prices or product descriptions, orders in which ECOHIKE believes the customer has violated applicable law and orders that ECOHIKE believes are harmful to ECOHIKE or its vendors/suppliers/affiliates. ECOHIKE also reserves the rights to modify/limit the number of items purchased or orders placed through this site.
All content on this website including the logo, graphics, text, design, belong to ECOHIKE and are the intellectual properties of ECOHIKE are protected by appropriate legislations. No part of the content shall be copied, downloaded, transmitted or published without prior, written permission from ECOHIKE.
ECOHIKE may, at any time modify the terms and conditions (“Terms”) of the Service without any prior notification and the revised version shall be available on the site. In the event of you not agreeing to the revised terms, you should stop using the site. By continuing the usage of this site, you agree to the revised terms and conditions.
DELIVERY AND SHIPPING
We offer shipping to most locations in India.
We usually dispatch products that are in stock within one business day from the time an order is placed. If a product is out of stock, the estimated shipping time is given before the order is placed.
There is a nominal charge for Cash on Delivery if the delivery PIN code is supported. If a confirmed COD order is rejected, ECOHIKE will be unable to serve the person &/or address in the future.
If our logistics partner supports it, we will send an email with a link where the order can be tracked. Due to external factors, shipping time is not guaranteed. Shipping and COD fees are non-refundable.
GIFT CARDS AND REWARDS
Gift card and reward credit may be issued only directly from us. The recipient will receive an email notification containing a unique code. Each gift card has a balance, which when used during checkout, applies a credit towards the final purchase. This code is meant for the recipient only and should not be shared. The gift card is usable only on purchases made on our store.
We reserve the right to cancel issued gift cards if the system is used for spam or abuse.
WARRANTY AND RETURNS
We offer product exchanges and returns within 14 calendar days from the date of purchase. We do not accept cancellations once an order is placed. When you request an exchange or pickup, we try to offer a pick-up service, but it is not guaranteed. In such cases, we request the customer to ship the return themselves. customized products cannot be returned or exchanged once delivered.
A return order is ineligible for exchange or refund if it is done beyond the 14 calendar days period, or if the product is not in its original, unused condition or the product is returned without its original packaging. If we receive an in-bound shipment for an ineligible return, goods will be recycled or discarded without notice. No exchanges or refunds will be applicable and an additional service fee may be charged. If you send an unauthorized in-bound shipment, Ecohike will be unable to serve you in the future.
If you discover a manufacturing defect with a product you bought from our store, please send us an email at info@ecohike.in from the email you placed the order with. As a small business, we can’t sustain and accept standard and defective product requests beyond 14 calendar days.
THIRD-PARTY WEBSITES
Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.
INDEMNIFICATION
You agree to hold Ecohike private ltd., our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys’ fees.
GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of India.
COLLECTING DATA
When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe.
SHARING DATA
We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.
PAYMENTS
We never store your payment credentials on our servers. Credit card information is collected by CCAvenue, which adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
THIRD-PARTY SERVICES
We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.